Volume 4, Issue 1, Winter 2015, Page 1-99


Identifying and Prioritizing Key Factors in Implementing Sammed in Zahedan

Bagher Kord; Elaheh Mirinejad; Shirvan Keivani; Hamed Kord

International Journal of Organizational Leadership, Volume 4, Issue 1, Pages 1-17
DOI: 10.33844/ijol.2015.60428

The identification of key factors in Sammed plan, prioritization of these factors, and making them consistent for effectiveness of Sammed plan can improve relations of government with citizens and vice versa. This study investigates the factors which influence the effectiveness of Sammed plan from the perspective of participants in Zahedan, Iran. The data collected through a questionnaire and conducting interviews. Based on Analytic Hierarchy Process (AHP), 384 were selected. The results of the data analysis showed that the first criterion which refers to people satisfactions of public services was given the highest priority and the criterion of creating suitable ground for interaction was given the lowest priority as key factors for effectiveness of implementation of Sammed plan. The people satisfactions of public services have high priority and it was located in the first level.
This result indicates the considerable importance of interaction with citizens and e-service quality. It also necessitates providing high reliability services and great comfort for citizens. These would become possible through communication with people and having strong ties with them.

Does organizational culture mediate the relationship between transformational leadership and organizational commitment

Nor Hazana Abdullah; Alina Shamsuddin; Eta Wahab

International Journal of Organizational Leadership, Volume 4, Issue 1, Pages 18-32
DOI: 10.33844/ijol.2015.60344

To date, the relationships among organizational culture, transformational leadership and
organizational commitment have been empirically investigated. However, majority of these
studies have been focusing on direct effects of either transformational leadership or
organizational culture on organizational commitment in large organizations. This approach
might not only hinder our understanding on real predictors of organizational commitment but also obscure the presence of spurious relationships. Therefore, this study aims to determine the mediating effect of organizational culture on the relationship between transformational leadership and organizational commitment among small business employees. An explanatory research design was used with cross-sectional survey as data collection technique. Once the composite reliability, construct, and convergent and discriminant validity of the measurement constructs were established, a Partial Least Square Structural Equation Modeling (PLS-SEM) was run to analyze the structural model and the mediating effect of organizational culture. The results showed that organizational culture mediates the effect of transformational leadership on organizational commitment among small business. This study cautions the generalization of findings obtained from large organizations to be extended to small organizations.

Effect of intrinsic rewards on task performance of employees: Mediating role of motivation

Rizwan Qaiser Danish; Muhammad Khalid Khan; Ahmad Usman Shahid; Iram Raza; Asad Afzal Humayon

International Journal of Organizational Leadership, Volume 4, Issue 1, Pages 33-46
DOI: 10.33844/ijol.2015.60415

The basic purpose of this study was to examine the effect of reward management system, especially intrinsic rewards on task performance with the mediating role of extrinsic and intrinsic motivation of employees working in the banks in the capital of Punjab, Lahore, Pakistan. The secondary purpose of this study was to explore what level of performance these employees demonstrate towards their organizations when they are rewarded intrinsically and when they are motivated due to these reward management system accordingly. In this study, we collected data through self-administered questionnaires applying correlational explanatory research design.  We distributed 300 questionnaires among which 290 were returned resulting in a response rate of 96%. The analysis of the data revealed that intrinsic rewards have positive impact on task performance of employees working in banks and motivation and its dimensions, i.e., intrinsic motivation, extrinsic motivation, and job satisfaction mediated this relationship. Considering the importance of appreciations received by bankers in the form of rewards and their effect on extra role performance and sophisticated management, policy makers should take necessary steps for improving the reward management system which will increase the task performance of employees because they will be motivated by these performance appraisal techniques.

The mediating role of organizational commitment and political skills in occupational self-efficacy and citizenship behavior of employees

Marefat Khodabandeh; Farzad Sattari Ardabili

International Journal of Organizational Leadership, Volume 4, Issue 1, Pages 47-59
DOI: 10.33844/ijol.2015.60377

Customers perception of service quality presentation is becoming an increasingly important issue in preservation of exclusive strong-tie relationships between organization and customer. The quality of service is assessed according to the customers expectation about the perceived service quality. Due to this, promoting the quality of presented services, with appearance of voluntary and willingly behaviors that are known as Organizational Citizenship Behavior (OCB), provides employees with behaviors in order to go above and beyond the call of duty. This study investigates the features of employees OCB and the relationship of these features with variables, namely occupational self-efficacy, political skills, and organizational commitment. For this end, a questionnaire was distributed among the employees of Ardabil Gas Company. The data analysis revealed that it is important to improve employees OCB, which would result in their remarkable ability in meeting peoples demands and providing high quality services for customers. It can be argued that for improving the organizational commitment and political skills of employees, managers can take steps to create motivation among employees by rewarding and encouraging them to become highly involved in their work.

The role of spiritual intelligence in employees’ withdrawal behaviors in physical education organization

Davoud Noroozi; Salehe Abdi Masumabad

International Journal of Organizational Leadership, Volume 4, Issue 1, Pages 60-71
DOI: 10.33844/ijol.2015.60292

Spiritual intelligence is the mind’s capacity to handle substantial and spiritual aspects of life. According to previous studies, spiritual intelligence can be effective in reducing the withdrawal behavior of employees. This study investigated the effect of spiritual intelligence on employees’ withdrawal behavior in Ardabil Physical Education organization. The statistical population of this study included all the employees of Physical Education organization of Ardabil (N=60). Descriptive Statistics, Pearson Correlation, and Linear Regression Analyses were used to assess the association between spiritual intelligence and withdrawal behaviors. The results of the study revealed that spiritual intelligence had positive and significant effect on reducing employees’ withdrawal behavior. The findings supported that spiritual intelligence training as a new psychological and religious construction may reduce psychological and physical withdrawal behaviors and improve the employees’ perception of themselves. 

On the applicability of analysis of internal and external factors: A case study of Imam Khomeini Relief Foundation in Ardabil

Houshang Sharifi Namin

International Journal of Organizational Leadership, Volume 4, Issue 1, Pages 72-85
DOI: 10.33844/ijol.2015.60237

Recognition and prioritization of environmental factors affecting the performance of organizations is one of the most important steps in developing long-term plans and organizational strategies. The present study investigates the current status of head office of Ardabil Imam Khomeini Relief Foundation through analyzing internal and external environmental factors. To this end, a sequential mixed method design was used for collecting, analyzing, and interpreting research question. Sixty-eight employees participated in the study. This study was carried out through a survey method using research-made questionnaire and interview as the main instruments. The results demonstrated that Ardabil Imam Khomeini Relief Foundation had some strengths and weaknesses regarding internal and external environmental factors and this organization appeared to have relatively good position considering organization’s internal factors which were supposed to affect it. The findings of the study showed that Ardabil Imam Khomeini Relief Foundation can overcome and neutralize some of its organizational threats and weaknesses using the current organizational opportunities and strengths and applying strategic planning.

Developing a communication model between banking services quality via mediating variables of quality of relationship with customers and satisfaction with customer loyalty: A case study of Tejarat Bank

Hossein Rahimi Koloor

International Journal of Organizational Leadership, Volume 4, Issue 1, Pages 86-99
DOI: 10.33844/ijol.2015.60442

This study develops a communication model. The purpose of this research was designing a regression model and developing a structural equation modeling (SEM) for earning loyalty of Tejarat Bank customers. Given this concept, a questionnaire was designed and distributed among branches of Tejarat Bank in Ardabil. The data analyzed using LISREL software within the framework of path analysis using SEM model. Research results suggested that the quality of banking services, customer satisfaction, and the quality of bank relationship with customers had the most effects on customer loyalty, respectively. The findings of the study are discussed in detail.