Canadian Institute For Knowledge Development
  • Register
  • Login

International Journal of Organizational Leadership

Notice

As part of Open Journals’ initiatives, we create website for scholarly open access journals. If you are responsible for this journal and would like to know more about how to use the editorial system, please visit our website at https://ejournalplus.com or
send us an email to info@ejournalplus.com

We will contact you soon

  1. Home
  2. Volume 4, Issue 1
  3. Authors

Current Issue

By Issue

By Subject

Keyword Index

Author Index

Indexing Databases XML

About Journal

Aims and Scope

Editorial Board

Indexing and Abstracting

Related Links

Peer Review Process

News

The mediating role of organizational commitment and political skills in occupational self-efficacy and citizenship behavior of employees

    Marefat Khodabandeh Farzad Sattari Ardabili

International Journal of Organizational Leadership, 2015, Volume 4, Issue 1, Pages 47-59
10.33844/ijol.2015.60377

  • Show Article
  • Download
  • Cite
  • Statistics
  • Share

Abstract

Customers perception of service quality presentation is becoming an increasingly important issue in preservation of exclusive strong-tie relationships between organization and customer. The quality of service is assessed according to the customers expectation about the perceived service quality. Due to this, promoting the quality of presented services, with appearance of voluntary and willingly behaviors that are known as Organizational Citizenship Behavior (OCB), provides employees with behaviors in order to go above and beyond the call of duty. This study investigates the features of employees OCB and the relationship of these features with variables, namely occupational self-efficacy, political skills, and organizational commitment. For this end, a questionnaire was distributed among the employees of Ardabil Gas Company. The data analysis revealed that it is important to improve employees OCB, which would result in their remarkable ability in meeting peoples demands and providing high quality services for customers. It can be argued that for improving the organizational commitment and political skills of employees, managers can take steps to create motivation among employees by rewarding and encouraging them to become highly involved in their work.
Keywords:
    Organizational citizenship behavior Political Skills Organizational commitment Occupational Self-Efficacy
  • PDF
  • XML
Marefat Khodabandeh, Farzad Sattari Ardabili (2015). The mediating role of organizational commitment and political skills in occupational self-efficacy and citizenship behavior of employees. International Journal of Organizational Leadership, 4(1), 47-59. doi: 10.33844/ijol.2015.60377
Marefat Khodabandeh; Farzad Sattari Ardabili. "The mediating role of organizational commitment and political skills in occupational self-efficacy and citizenship behavior of employees". International Journal of Organizational Leadership, 4, 1, 2015, 47-59. doi: 10.33844/ijol.2015.60377
Marefat Khodabandeh, Farzad Sattari Ardabili (2015). 'The mediating role of organizational commitment and political skills in occupational self-efficacy and citizenship behavior of employees', International Journal of Organizational Leadership, 4(1), pp. 47-59. doi: 10.33844/ijol.2015.60377
Marefat Khodabandeh, Farzad Sattari Ardabili The mediating role of organizational commitment and political skills in occupational self-efficacy and citizenship behavior of employees. International Journal of Organizational Leadership, 2015; 4(1): 47-59. doi: 10.33844/ijol.2015.60377
  • RIS
  • EndNote
  • BibTeX
  • APA
  • MLA
  • Harvard
  • Vancouver
  • Article View: 399
  • PDF Download: 452
  • LinkedIn
  • Twitter
  • Facebook
  • Google
  • Telegram
  • Home
  • Glossary
  • News
  • Aims and Scope
  • Privacy Policy
  • Sitemap

 About Publisher

This journal is licensed under a Creative Commons Attribution 4.0 International (CC-BY 4.0)

Powered by eJournalPlus