Abstract

The study's objective is to ascertain the mediating role of self-efficacy in the effect of emotional intelligence on conflict management. The research data were collected by a convenience sampling method from 188 blue-collar workers of a textile enterprise operating in Çankırı Province in a cross-sectional research design. In addition to questions about demographic characteristics, emotional intelligence, self-efficacy and conflict management scales were utilised to obtain the data. The data were analysed using SPSS and AMOS software packages, and the Process Macro plug-in developed by Hayes (2013) was used for mediation testing. The findings indicated that emotional intelligence has a positive and significant effect on conflict management, and self-efficacy played a mediating role in this effect. Furthermore, it was determined that emotional intelligence exerts a positive and significant effect on self-efficacy, and that self-efficacy, in turn, has a positive and significant effect on conflict management. The results of the analysis reveal that improving the emotional intelligence skills of employees in organisations can have positive effects in the work environment by both increasing their self-efficacy levels and enabling them to be more effective in direct conflict management. It is aimed that this study will contribute to business management, human resources and organisational behaviour literature.