Abstract
Organizations consider employee role clarity and training & development to be the primary causes of discontentment, which ultimately results in a decline in intrinsic motivation and individual work performance. This study focuses on telecom workers employed by various organizations in Pakistan's Federal Capital Territory (FCT) Islamabad and Rawalpindi. The study aimed to inspect the influence of role clarity and training & development on work performance and intrinsic motivation as well as the impact of intrinsic motivation on work performance. Secondly, to identify the mediation effect of intrinsic motivation on the relationship of role clarity and training & development with work performance and to measure the moderation influence of transformational leadership on the association of role clarity and intrinsic motivation. A sample of 446 respondents revealed that role clarity and training & development have a considerable positive influence on intrinsic motivation and work performance. Moreover, intrinsic motivation also has a significant positive effect on work performance, and intrinsic motivation mediates the relationship between role clarity and training & development with work performance respectively. Finally, transformational leadership moderates and strengthens the association between role clarity and intrinsic motivation. Organizations must prioritize the emphasis placed on the intrinsic motivation of employees. This strategic approach is essential to effectively utilize the entire effort, hence enhancing overall performance.
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