Abstract
Worldwide spread of COVID-19 had presented a considerable challenge to various sectors, with the service industries being particularly affected. Under an epidemic situation, employees' work safety behavior can ensure the safety of employees, organizations, and customers. Servant leaders prioritize supporting employees, which is crucial for encouraging employees to exhibit more work safety behaviors during a crisis. Drawing on social exchange theory, this study investigates the impact of servant leadership on employees' safety-related work practices, with a focus on the mediating role of perceived organizational support. Additionally, enlightened by a community of destiny-based concept, this study also looks into the moderating effect of corporate social responsibility on employees. By analyzing the data from a questionnaire survey of 1,023 employees in a large hotel, this study initially verified a significant positive relationship between perceived organizational support for employees' work safety behavior, along with a significant positive moderating effect of corporate social responsibility on employees in perceived organizational support and employees' work safety behavior. In order to examine the hypothesis model and reduce common method bias, this study conducted an online questionnaire survey of 349 employees in the hospitality, catering, tourism, and other service industries. The above further supported the mediating role of perceived organizational support in servant leadership and employees' work safety behaviors and the moderating role of corporate social responsibility to employees in the indirect effect of servant leadership's influence on employees' work safety behavior through perceived organizational support.
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