Abstract

The study aims to examine the impact of strategic decisions of training and development of healthcare employees for achieving their organisational goals and improving healthcare services in Saudi Arabia. Survey-based quantitative data were collected from 388 employees working in various public sector healthcare units in Saudi Arabia. The analysis procedure employed in the study utilised a PLS-based structural equation modelling approach using Smart PLS 4. The findings revealed that the strategic decision of employee training and development in healthcare units of Saudi Arabia significantly improves their service quality, and strongly helps to achieve their organisational goals. Additionally, the researcher found that achieving patient safety, and value-added activities as organisational goals strongly help to improve the quality of services in the healthcare unit of Saudi Arabia. Furthermore, patient safety and value-added activities also strongly mediate the positive impact of training and development of employees for improving the quality of healthcare service in Saudi Arabia. The findings of the study provide important policy guidelines for the management, administration, and policymakers in healthcare units of Saudi Arabia. The study adds to the existing literature and extends the relevant theory for the role of training and development as the strategic decision for achieving organisational goals and improving the quality of service in the public healthcare sector of Saudi Arabia.