• Register
  • Login

International Journal of Organizational Leadership

  1. Home
  2. Servant Leadership in the Service Sector: Linkages with Employee Motivation and Retention

Current Issue

By Issue

By Author

By Subject

Author Index

Keyword Index

About Journal

FAQ

Aims and Scope

Editorial Board

Peer Review Process

Indexing and Abstracting

News

Related Links

Servant Leadership in the Service Sector: Linkages with Employee Motivation and Retention

    Authors

    • Mariya Nastenko 1
    • Mykola Yokhna 2
    • Oksana Kryvoruchko 3
    • Maryia Savitskaya 4
    • Valentyna Ivanenko 5

    1 Department of Finance and Innovation Management, Faculty of Management and Information Security, Vinnytsia National Technical University, Vinnytsia, Ukraine

    2 Department of Management and Administration, Faculty of Management, Administration and Tourism, Khmelnytskyi National University, Khmelnytskyi, Ukraine

    3 Department of Management, Kharkiv National Automobile and Highway University, Kharkiv, Ukraine

    4 Ludwik Rydygier Hospital in Krakow, Krakow, Poland

    5 Department of Economics, Management, Marketing and Hotel and Restaurant Business, Zhytomyr Ivan Franko State University, Zhytomyr, Ukraine

,
10.33844/ijol.2024.60411
  • Article Information
  • Download
  • Export Citation
  • Statistics
  • Share

Abstract

The study focuses on the analysis of characteristics of servant leadership in an organization and reveals the linkage of servant leadership and employees’ motivation and retention. The aim of the study is to investigate the linkages between servant leadership and employees’ motivation and retention in the service sector. The aim outlines the tasks oriented toward the assessment of motivation value when servant leadership is introduced; analysis of the effects of servant leadership on employees’ retention; and description of servant leadership during times of uncertainty and increased turbulence. Studying the linkage of servant leadership with employees’ motivation and retention we employed both qualitative and quantitative methods of investigation. For this research, we selected 238 employees of service-oriented companies from six regions of Ukraine. They were males and females and differed in age, educational background, job experience, and salary. The data were collected through face-to-face interviews between March 17 and August 22, 2023. The results showed that the implementation of servant leadership in a service-oriented company positively affects employees’ motivation and retention. Also, servant leadership is linked to the company’s success and sustainability during times of uncertainty and increased turbulence. In the service sector, servant leadership is introduced in three levels: individual level, team level, and company level. Each level is characterized by a number of descriptors that optimize servant leadership and contribute to the company's success and employees’ satisfaction. The results may be used by company leaders and owners who are involved in service industries. Also, the findings may improve the process of future managers’ training.

Keywords

  • Servant leadership
  • Service-oriented company
  • Motivation
  • Retention
  • Uncertainty level
  • XML
  • PDF 604.09 K
  • RIS
  • EndNote
  • Mendeley
  • BibTeX
  • APA
  • MLA
  • HARVARD
  • CHICAGO
  • VANCOUVER
    • Article View: 490
    • PDF Download: 603
International Journal of Organizational Leadership
Volume 13, First Special Issue 2024
February 2024
Page 6-25
Files
  • XML
  • PDF 604.09 K
Share
Export Citation
  • RIS
  • EndNote
  • Mendeley
  • BibTeX
  • APA
  • MLA
  • HARVARD
  • CHICAGO
  • VANCOUVER
Statistics
  • Article View: 490
  • PDF Download: 603

APA

Nastenko, M. , Yokhna, M. , Kryvoruchko, O. , Savitskaya, M. and Ivanenko, V. (2024). Servant Leadership in the Service Sector: Linkages with Employee Motivation and Retention. International Journal of Organizational Leadership, 13(First Special Issue 2024), 6-25. doi: 10.33844/ijol.2024.60411

MLA

Nastenko, M. , , Yokhna, M. , , Kryvoruchko, O. , , Savitskaya, M. , and Ivanenko, V. . "Servant Leadership in the Service Sector: Linkages with Employee Motivation and Retention", International Journal of Organizational Leadership, 13, First Special Issue 2024, 2024, 6-25. doi: 10.33844/ijol.2024.60411

HARVARD

Nastenko, M., Yokhna, M., Kryvoruchko, O., Savitskaya, M., Ivanenko, V. (2024). 'Servant Leadership in the Service Sector: Linkages with Employee Motivation and Retention', International Journal of Organizational Leadership, 13(First Special Issue 2024), pp. 6-25. doi: 10.33844/ijol.2024.60411

CHICAGO

M. Nastenko , M. Yokhna , O. Kryvoruchko , M. Savitskaya and V. Ivanenko, "Servant Leadership in the Service Sector: Linkages with Employee Motivation and Retention," International Journal of Organizational Leadership, 13 First Special Issue 2024 (2024): 6-25, doi: 10.33844/ijol.2024.60411

VANCOUVER

Nastenko, M., Yokhna, M., Kryvoruchko, O., Savitskaya, M., Ivanenko, V. Servant Leadership in the Service Sector: Linkages with Employee Motivation and Retention. International Journal of Organizational Leadership, 2024; 13(First Special Issue 2024): 6-25. doi: 10.33844/ijol.2024.60411

  • Home
  • About Journal
  • Editorial Board
  • Submit Manuscript
  • Contact Us
  • Sitemap

News

  • Importance of Listening in the Workplace 2022-06-15
  • What can threaten an organization? 2022-05-16
  • Why are innovation activities important in organizational ... 2022-04-13
  • Social Responsibility and Organizations 2022-04-05
  • To lead change: An essential leadership capability 2022-03-16

 About Publisher

Newsletter Subscription

Subscribe to the journal newsletter and receive the latest news and updates

© Journal Management System. Powered by iJournalPro.com