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The Impact of COVID-19 Outbreak on Human Resource Operation: Empirical Evidence from the Perspective of Malaysian Retail Employees in Klang Valley

    Authors

    • Md Suliman Hossin
    • Ilham Sentosa
    • Md Shuhel Miah

    UniKL Business School, Universiti Kuala Lumpur, Malaysia

,
10.33844/ijol.2020.60513
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Abstract

The aim of this research is to examine the Coivd-19 impacts on the Human Resource (HR)
operation in the Malaysian retail sector, especially in the Klang Valley area. A self
administered online survey was conducted with 330 participants answering. The partial least
square approach to structural equation modeling (PLS-SEM) was used to investigate the
direct effects of the proposed variables. Besides, the mediation test was used to examine the
indirect effects. The outcomes of the study showed that the current pandemic has an essential
influence on job depression and anxiety at the retail level. Furthermore, the direct
relationship between Covid-19, salary, and layoff is significant, suggesting that COVID-19
is a severe problem for employees' salaries and layoffs. In contrast, the indirect effect of
Covid19, job depression, job anxiety, salary, and layoff confirm a significant relationship
with partial mediation. Job depression, however, does not mediate the relationship between
COVID-19 and layoff. This research only considered Klang Valley area in addition to the
data collected through the convenient sampling method by using an online survey form. The
findings of the study offer an insight into the factors influencing human capital management
and how the retail decision-makers, retailers, retail consultants, and staff should devise a
new approach to adjust HR policies in a ‘new normal’ situation. The study adds to the
existing knowledge about the effect of Covid-19 on job depression, job anxiety, salaries, and
layoffs among retail employees. This study will also provide a source of further research
because the area under investigation is new in the current pandemic situation

Keywords

  • COVID-19
  • Job Depression
  • Job Anxiety
  • HR operation
  • Malaysia
  • PLS-SEM
  • Retail Industry
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International Journal of Organizational Leadership
Volume 9, Issue 4 - Issue Serial Number 4
October 2020
Page 304-320
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  • Article View: 1,162
  • PDF Download: 911

APA

Hossin, M. S. , Sentosa, I. and Miah, M. S. (2020). The Impact of COVID-19 Outbreak on Human Resource Operation: Empirical Evidence from the Perspective of Malaysian Retail Employees in Klang Valley. International Journal of Organizational Leadership, 9(4), 304-320. doi: 10.33844/ijol.2020.60513

MLA

Hossin, M. S. , , Sentosa, I. , and Miah, M. S. . "The Impact of COVID-19 Outbreak on Human Resource Operation: Empirical Evidence from the Perspective of Malaysian Retail Employees in Klang Valley", International Journal of Organizational Leadership, 9, 4, 2020, 304-320. doi: 10.33844/ijol.2020.60513

HARVARD

Hossin, M. S., Sentosa, I., Miah, M. S. (2020). 'The Impact of COVID-19 Outbreak on Human Resource Operation: Empirical Evidence from the Perspective of Malaysian Retail Employees in Klang Valley', International Journal of Organizational Leadership, 9(4), pp. 304-320. doi: 10.33844/ijol.2020.60513

CHICAGO

M. S. Hossin , I. Sentosa and M. S. Miah, "The Impact of COVID-19 Outbreak on Human Resource Operation: Empirical Evidence from the Perspective of Malaysian Retail Employees in Klang Valley," International Journal of Organizational Leadership, 9 4 (2020): 304-320, doi: 10.33844/ijol.2020.60513

VANCOUVER

Hossin, M. S., Sentosa, I., Miah, M. S. The Impact of COVID-19 Outbreak on Human Resource Operation: Empirical Evidence from the Perspective of Malaysian Retail Employees in Klang Valley. International Journal of Organizational Leadership, 2020; 9(4): 304-320. doi: 10.33844/ijol.2020.60513

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