Keywords : Burden on managers


Analysis of the Links between Burnout Syndrome and Coping Strategies in Trade Managers

Zuzana Birknerová; Barbara Nicole Čigarská

International Journal of Organizational Leadership, 2021, Volume 10, Issue 2, Pages 140-154
DOI: 10.33844/ijol.2021.60522

Burnout syndrome presents the main problem in the mental and physical state. It is one of the most studied work-related syndromes in recent decades, and it is closely related to energy depletion, exhaustion, chronic stress from work that is not well managed. The matter commonly points to health specialists, but it is necessary not to be indifferent in other professions. Depending on the purpose of the research, the following methodologies were applied. The Maslach Burnout Inventory (MBI) comprised of twenty-two issues relating to determinants of Emotional Exhaustion (EE), Depersonalization(DP), and Personal Accomplishment (PA), and the Brief Cope Inventory (COPE) was used to find out what coping strategies trade managers choose in demanding situations. This self-report questionnaire contains the scale that defines an individual’s primary coping styles: Avoidant or Approach Coping. The main goal of the study was an analysis of associations between burnout syndrome determinants and coping strategies in trade managers (N = 270). The data were collected in the Slovak Republic by online questionary, and the representative sample involved top managers (N = 57), middle managers (N = 120), and first-level managers (N = 93). The analysis confirmed the existence of statistically significant links between selected determinants of burnout syndrome and certain coping strategies in terms of demanding situations in trade managers. Based on the outcomes, it can be summed up that managers used Approach coping strategies more often than Avoidance coping strategies