International Journal of Organizational Leadership

When leaders nurture and identify individual talents in society, they are described as being transformational in nature. Some of the most popular leadership traits has been on transformational leadership, transactional leadership, servant leadership and most recently authentic leadership. Research on the transformational leadership has been one of the most frequently studied areas of investigation in the leadership spectrum. Although bout loads of articles have indeed explained in detail the transformational leadership style and the constructs involved but little has been said regarding the transformational leadership and service quality model together. Even though a lot of review has cited the instruments available as measures of transformational leadership quality, however, there is much evidence to support the gap conceptualizing the transformational leadership with service quality model. Hence the term TRANSLEADQUAL model was used in this conceptual paper to describe the development of this instrument used for gauging employee perceptions of the leadership service quality in private organizations. This paper employed the TRANSLEADQUAL conceptualized from the 22-item instrument (called SERVQUAL) used for assessing customer perceptions of service quality in business organizations. As a generic model for many exceptional studies, SERVQUAL is truly valued and appreciated by many academicians and practitioners worldwide. The paper identified a truly novel concept and recommend survey instrument for transformational leadership style management conceptualized from the generic SERVQUAL Model.

Good governance is considered one of the significant requirements for development and competency in the public-sector organisations. However, according to the Worldwide Governance Report, the state of Palestine has been experiencing a poor quality of governance. The motivation behind this study is to seek a more in-depth understanding of determining the role of transformational leadership in promoting the principles of good governance in the Palestinian public sector. This study employed total population sampling with data collected from 342 general managers in the government sector in Gaza strip. Partial least square of structural equation modelling was used for data analyses. Findings of the study revealed a positive and significant relationship between all transformational leadership behaviours and good governance except for inspirational motivation. Also, the findings confirmed that governments, by practising transformational leadership, that, in turn, results in promoting good governance. The current study has contributed to literature by introducing new empirical evidence in organisational studies of the role of transformational leadership behaviours in improving good governance especially in developing countries such as Palestine. Therefore, this study suggests that it is advisable for public organisations to invest in transformational leadership training and encourage all behaviors to improve the level of good governance.